Refund & Return Policy
Custom Magnets
Because our magnets are custom-made specifically for you, all custom orders are final sale and non-refundable once production has started.
Please review your photos, personalization, spelling, and order details carefully before submitting your order.
Damaged or Incorrect Orders
We want you to love your magnets! If your order arrives damaged, defective, or we made an error on our end, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the magnets and packaging
If the issue is confirmed to be our error or damage that occurred during shipping, we will provide a replacement at no additional cost.
Photo Quality
Customers are responsible for submitting photos that are clear and suitable for printing. Stuck With Me PNW is not responsible for poor print quality resulting from blurry, low-resolution, dark, or otherwise poor-quality images provided by the customer.
Order Changes & Cancellations
Changes or cancellations may be requested within 2 hours of placing your order. Once your order has entered production, changes and cancellations may no longer be possible.
No Refunds for Change of Mind
We do not offer refunds or exchanges for:
- Change of mind
- Incorrect photo submitted by the customer
- Incorrect spelling or personalization provided by the customer
- Customer dissatisfaction with a photo they provided
- Failure to review order details before production
By placing an order, you acknowledge and agree to this Refund & Return Policy.
Stuck With Me PNW
Made to stick. Made to remember.